The very popular game of Cat and Mouse from Dynamic Pixels is now Available on XBox One, PlayStation 4 and Nintendo Switch. However if you’re having problems with Hello Neighbor not loading on your Games Consoles then this guide will help identify the fault.
Not Loading Troubleshooting Guide
It can be devastating and can happen at any moment of the game. However more often than not when games decide to cease loading data it’s during blank loading screens. This will result in your game becoming completely unresponsive and ultimately crashing.
The most frustrating part about this for the majority of time. Your Save Data, Your Progress and your accomplishments will not be saved.
This Troubleshooting Guide will help identify reasons why games like Hello Neighbor are not loading for you. We have yet to experience any issues with Hello Neighbor not loading. However if you have then be sure to reach out to Dynamic Pixels.
Help Us – Help You Fix The Problem!
It’s important to note for yourself when the game stops loading. The reason for this is – when and where it stops loading. Will give you insight into how to possibly fix the issue.
This guide for Hello Neighbor Not Loading has been created with the experience and issues from similar games on the Platform. It’s aim is to help identify what factors are causing your games to not load for you.
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Hello Neighbor | News, Trailers, Dlc and more…“The ultimate in Cat and Mouse. Infiltrate your neighbours house and survive!” |
We will be sure to update this article with any User Submitted Issues you find.
We will then endeavour to try and fix those issues. Until then we’ve compiled a list of common fixes for most reasons why games may stop loading for you.. These fixes are console specific so be sure to highlight the correct Console.
Hello Neighbor Dynamic Pixels Information.
It’s imperative that you reach out to Dynamic Pixels and inform them of any and all faults with Hello Neighbor not loading. Don’t forget to prepare details such as what console you’re using, when the game is not loading and what update you’re running.
Hello Neighbor Dynamic Pixels Contact.
It may be an idea to also follow Dynamic Pixels on their social hubs so you can stay current with any and all updates that they release.
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| XBox One | PlayStation 4 | Nintendo Switch | |
X: Hello Neighbor XBox One Not Loading?
If you’re having problems with Hello Neighbor not loading or freezing during the loading screens on your XBox One. Try some of the following Easy fixes.
If none of these options help you with your endeavour. Be sure to contact Dynamic Pixels regarding your findings. You do have the option to reach out to Microsoft Support regarding the issue.
1: Download The Latest XBox One Console Updates.
Firstly is your console running the latest Console Software Update? This may help prevent you experiencing Hello Neighbor not loading. You can check your latest update easily.
Here’s how to check :
Main Menu > Settings > System > Console Info > OS Version
Latest Optimal Update for Hello Neighbor : 10.0.16299.5101
Fix : Download the Latest XBox One Console Update Now.
Ensure that you’re XBox one is connected to the internet or a nearby strong Wi-Fi source then download the latest Console firmware. Sometimes games can be released with intermittent bugs which may cause it to stop loading. These are often patched after release.
If for any reason your XBox One fails to update while downloading it maybe possible that either your having issues with your internet connection.
Or Microsoft servers are having problems on their end. We advise you to wait and if you find no resolution to this issue then reach out to Microsoft Support.
2: Download Latest Hello Neighbor Update!
It is not uncommon for some games to be released with some Game Breaking bugs which may cause your loading issue. One way to eliminate this issue if its a software problem is to ensure that you have downloaded the Latest Hello Neighbor update.
In order to do this boot up Hello Neighbor while being connected to the internet and you will be prompted to download the latest updates.
Fix : Try Downloading the Latest Hello Neighbor Update To Resolve The Not Loading Issue.
Sometimes you can force the update within the options of the games. It’s important though you check that your internet connection is active or the prompt wont appear.
If you’re still having problems with Hello Neighbor not loading after updating then it may indicate a Corrupt Update file or a Software install. So we recommend the next step is to start from scratch.
3: Start Fresh with Hello Neighbor.
Re-Installing may fix the Not Loading Issue. Here’s how you can do this.
Un-Installing software from your XBox one is surprisingly easy and should not be a concern for most experienced gamers. However if you’re unsure on how to clear your hard drive of any Hello Neighbor files then simply check :
Main Menu > System > Settings > System > Storage > Manage Storage > View Contents > Games > Hello Neighbor > Uninstall
Guide : Formatting and Factory Resetting Your XBox One To Fix Hello Neighbor
Select the Hello Neighbor file and choose to un-install. Be warned though this will remove mostly all game files, data files, user settings, file saves and more.
However it may be necessary to resolve your crashing issue.
After a Fresh install of Hello Neighbor and your still encountering the problem. Then more than likely this will be a Hardware fault with either the Game disc or your XBox One itself. Here’s some key things to look out for.
4: The Hello Neighbor XBox One Disk Not Loading
**If you have purchased Hello Neighbor digitally then be sure to skip this fix.**
Okay so there are a few warning signs that you should look out for on your Hello Neighbor disk. XBox One Disks are covered in a scratch resistant layer which makes them pretty formidable at holding their own under daily wear and tear.
However if you push your finger lightly against the reflective side of the disc and you feel any dents, cuts, or cracks then it may be possible your Hello Neighbor disk is faulty.
GUIDE : Check out our complete guide on how to fix un-readable discs and laser burns.
We’ve created an intensive guide which focuses on your Hello Neighbor Disk. It will educate you on how to fix the issue, repair your Disk, how to identify Disk Rot and much more.
5: XBox One overheating May Cause Not Loading for Hello Neighbor.
Often overlooked but a console running hot can and may cause your games to stall and not load or crash on you and without proper care may result in your console becoming damaged or unusable in the future so it’s important to take action.
Fix: Clean your XBox One Today to Avoid Hello Neighbor Overheating.
To help aid you we’ve created this intensive guide on cleaning your XBox One Console. This will hopefully help the console from not overheating in the future. It may also help fix your not loading issue.
Faulty XBox One? What can you do?
If you have tried all of the above issues. Now you can confirm that it is not an update issue or an install error. If you’ve tried re-installing the game and checking your console for any outside elements. Then it’s sad to say but it’s likely your console is faulty.
Guide: Console Warranty Explained / Gamers Guide To Online Refunds and Returns
However the good news is the Microsoft support team are incredibly good at offering excellent customer service. So by all means reach out to Microsoft Support for your next step.
Maybe they can benchmark your console and find the issue or simply source you a repair or replacement.
If you’re still covered under your retail warranty then you simply can return to the place of purchase and source a replacement!
P: Hello Neighbor Not Loading PS4?
If you’re Loading Error is with Hello Neighbor on the Playstation 4 then we’ve got you covered. Below are just some easy things you can check to help resolve the issue.
If you’ve tried these fixes and you’ve still had no luck then ultimately reach out to. Once again it’s imperative that you reach out to Dynamic Pixels in regards of any issues you find.
1: Downloading the Latest PlayStation 4 Console Update.
It’s imperative that you check that your Playstation 4 is running the latest update to play Hello Neighbor. However there are different ways to do this.
Firstly check:
Main Menu > Settings > System > Console Info > OS Version
Latest Optimal Update for Hello Neighbor on PS4 is : 5.50
Guide : Downloading the Latest Console Update to Fix Hello Neighbor Not loading.
Ensure that you’re PlayStation 4 is connected to the internet or a nearby strong Wi-Fi source then download the latest Console firmware.
If for any reason your PlayStation 4 fails to update while downloading it maybe possible that either your having issues with your internet connection.
If you’re internet is good then get in contact with the Sony Support Team.
2: Update Hello Neighbor to Fix any Issues.
If you’re console is up to date then. One way to eliminate this issue if its a software problem is to ensure that you have downloaded the Latest Hello Neighbor update.
Be sure to check our comprehensive guide on automatically and manually installing Playstation 4 Gaming Updates.
If you’re still having problems with Hello Neighbor crashing even with the latest update then it may indicate a Corrupt Update file or a Software install.
So we recommend the next step is to start from scratch.
3: How to Un-Install Hello Neighbor and Re-Install fresh on PlayStation 4.
Un-Installing software from your PlayStation 4 is surprisingly easy and should not be a concern for most experienced gamers. However if you’re unsure on how to clear your hard drive of any Hello Neighbor files then simply check :
- Locate game in the Games Menu
- When the desired game is highlighted, press the Options button on the controller
- Select Delete
- Confirm”
Select the Hello Neighbor file and choose to un-install. Be warned though this will remove mostly all game files, data files, user settings, file saves and more. However it may be necessary to resolve your crashing issue.
Guide : How to Format and Factory Reset your PS4 to Fix Hello Neighbor
After a Fresh install of Hello Neighbor and your still encountering the problem then more than likely this will be a Hardware fault with either the Game disk or your PlayStation 4 itself. Here’s some key things to look out for.
4: Hello Neighbor PS4 Disc May Cause Loading Errors for Users.
**If you downloaded Hello Neighbor digitally then be sure to ignore this step.**
PlayStation 4 Disks are covered in a scratch resistant layer which makes them pretty formidable at holding their own under daily wear and tear.
If you’re concerned that your Playstation 4 Disk is showing significant wear and tear.
GUIDE : Check out our complete guide on how to fix un-readable discs and laser burns.
This guide will give you a deeper insight into what to look out for in terms of. Scratches, Dents, Laser Burns, Disk rot and more.
If you manage to fix your PS4 Hello Neighbor disk then it may resolve your Loading issue.
However if you push your finger lightly against the reflective side of the disc and you feel any dents, cuts, or cracks then it may be possible your Hello Neighbor disk is faulty.
5: PlayStation 4 overheating May Cause Freezing for Hello Neighbor.
Often overlooked but a console running hot can and may cause your games to stop loading or crash. Failure to act on this may result in your Playstation 4 becoming faulty. Sadly poor cleaning of your console may effect where you stand on your warranty.
Your console will have various grill intakes, and fans throughout the system. Depending on the version of the PlayStation 4 you have.
The later consoles are a lot more adequate at dealing with lengthy gaming sessions however none the less if you notice that your ventilation holes and grills are compact with dust or other debris then it may not be allowing warm air to escape.
GUIDE: PlayStation 4 Overheating Solution and Cleaning Guide
We have created the above guide to give you a quick Fix in resolving your Loading Issues. Only commit to this if you believe your console is running hot and struggling.
6: Is Hello Neighbor the correct Region?
Most games these days have region locks. If your Copy of Hello Neighbor is not from within your region then it may not work with your Playstation 4. Ensure that the Region code for both your Console and Game Match.
If you’re curious about this you can always reach out to Playstation Support to help resolve the issue.
7: Faulty PlayStation 4? What can you do?
If Hello Neighbor is still not loading for you and you have exhausted all our options. Then sadly for now you will need to wait to hear back from the support team.
Guide: Console Warranty Explained / Gamers Guide To Online Refunds and Returns
However the good news is the Sony team are incredibly good at offering excellent customer service. So Contact Sony for your next step.
Maybe they can benchmark your console and find the issue or simply source you a repair or replacement.
If you’re still covered under your retail warranty then you simply can return to the place of purchase and source a replacement!
Switch: Hello Neighbor Switch Not Loading Fixes
An issue which happens more than people may think is a Cartridge simply not booting or appearing on the Nintendo Switch main menu.
This can be incredibly frustrating and disheartening especially if your Game will not boot or display. There are a few quick fixes you can try to solve the situation.
1: Ensure your Hello Neighbor Cartridge is clean or not damaged.
On the back of your game cartridge you will notice 5 gold strips of contacts.
Ensure that these are in mint condition. Make sure no blemishes, scratches or dents are present as this may hinder Hello Neighbor from loading.
If you have purchased Hello Neighbor brand new and you have faults on your Cartridge then it is best to seek an immediate replacement before placing it into your Switch again.
Guide : Seeking a Repair or Refund for Damaged Hello Neighbor to Fix Loading
If the Game Cartridge is in great condition or you see no real issues then it maybe a hardware fault with your Nintendo Switch.
2: Is your Hello Neighbor Cartridge the correct Region?
Most games these days have region locks. If your Copy of Hello Neighbor is not from within your region then it may not work with your Nintendo Switch. Ensure that the Region code for both your Console and Game Match.
If you’re curious about this you can always reach out to Nintendo Support to help resolve the issue.
3: Update your Switch to the latest Firmware Update.
Before trying Hello Neighbor again be sure to visit your system Settings and try to update your Switch Console to the latest Console Update.
Sometimes new games are released and may not support the older firmware.
Guide : Downloading the Latest Console Update to Fix Hello Neighbor Not loading.
If your console is running the latest update and it is still not recognising Hello Neighbor then maybe a factory reset of the console maybe in order. Be warned though as if you factory reset your console then you will lose any and all data so be sure to back up all important information.
Most important data is saved to your Nintendo Link Account anyway so as long as you remember your e-mail and password details then you will be able to recover most details.
4: How to Perform a Factory Reset on the Switch :
Main Menu > System Settings > System > Formatting Options > Restore Factory Settings
**IMPORTANT** Remember this will put your Switch back to Day one settings and you will lose any and all data. Only proceed if you have tried all other previous fixes or resolutions to solve the problem.
Guide : Factory Reset Nintendo Switch to Fix Hello Neighbor not Loading
If Hello Neighbor continues to not load then simply return the game to your place of purchase for a replacement.
Most stores will have no issues in providing you with a replacement to resolve the issue.
5: “My Hello Neighbor Software Closed While Playing”
If you ever Experience this fault then at some point the contacts on the Cartridge have lost contact with your Pins within your Nintendo Switch. This may present yourself with two separate hardware issues.
Firstly The Spring-load within the Nintendo Switch may be damaged.
Guide : Seeking a Repair or Replacement for Hello Neighbor not Loading on Switch
Once you place your Hello Neighbor Cartridge in the game card it self should click and be firmly placed within the console. You should then ensure that the Game cover is then closed to allow further security.
If your having no problems with the Game Loader then it may suggest that your Pins are damaged within your console.
6: **DAMAGED Nintendo Switch Pins**
As you can see from the picture your Nintendo Switch should feature 10 clearly visible gold pins. These pins are perfectly aligned with more pins featured behind those.
When inspecting your device if you find that some of your pins are broken, damaged or bent. This may suggest that your Pins are causing the fault with Hello Neighbor.
**IMPORTANT**
Do not try to fix this yourself or simply bend the pins back into place.
It’s important at this time that you should resort to your current Warranty on your Nintendo Switch. Possibly reach out to Nintendo.Support to help you with the situation.
In most cases if your Nintendo Switch or any console has bent pins or connectors then a Repair is most likely needed.
Guide : Repairing your Nintendo Switch through your Warranty.
If the Pins are showing no visible damage then it maybe a case that there are dust particles which are creating a problem for your Switch.
Be sure to use some compressed air and spray lightly. This will allow for the dust to dislodge and may hopefully improve connectivity.
We have created an in-depth cleaning guide for your Nintendo Switch to ensure that your console overheating or crashing is causing your Hello Neighbor to not load. It’s a good idea for all gamers to maintain cleanliness with their Nintendo Switch.
7: Hello Neighbor wont load with Parental Locks?
The Nintendo Switch carries a pretty robust Parental Lock system. Which can either be activated via the Console itself or by using the Online Nintendo Link Account.
Usually Parental Locks are set for a reason to restrict younger audiences from accessing adult material.
Guide : Factory Reset Nintendo Switch to Overcome Parental Locks
In some cases though this can actually restrict you from playing certain games. If you find that you’re having problems with running Hello Neighbor due to a parental lock then we can show you how to deactivate it.
Firstly you will not be able to remove the Parental Lock from the console or from Hello Neighbor unless. You have the four pin digit that you saved when you created the parental lock.
This is why its important to use a set of numbers that you will remember. Maybe someone’s birthday or a significant date in your life.
8: How To Fix Parental Lock On Hello Neighbor:
Main Menu > System Settings > Parental Controls
Here you can change your settings.
Once you have input your Parental Lock Password then it is highly advised to simply change the Restriction Level to None.
This will allow you access to any and all games on the Nintendo Switch in the future.
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Hello Neighbor | News, Trailers, Dlc and more…“The ultimate in Cat and Mouse. Infiltrate your neighbours house and survive!” |
If you do not have access or do not remember your 4 Digit Pin Number then this can be resolved by doing the following :
Once you are prompted to enter your pin number click the + Key to enter the “Forgot Pin” Menu.
Here you will be issued with an Enquiry Number (e.g 11441-77579 ).
Use this number by getting in contact with Support.Nintendo.Com and they will provide you with a Master Key. Input this key and you will have the ability to retrieve your pin number and change your parental lock restrictions.
User Submitted Not Loading Fixes
Overtime we will be updating this Troubleshooting guide with ever more ways you may solve your Loading Fault. Like we have expressed before. If you do come across any issues of Hello Neighbor not loading. Be sure to reach out to Dynamic Pixels.
Conclusion.
We have yet to experience any issues of Hello Neighbor not loading for us. However if the above troubleshooting guide does not resolve the issue. Be sure to try some of the following guides.
Universal Guides:
Repair or Replace your Computer Components Today!
Protect your Game Saves from Damage and Corruption.
Repairing Your Scratched Games and Faulty Discs.
Online & Connection Guides:
How to Test and Bolster your Internet Connection.
Best Internet Providers for Gaming and Streaming 2018.
