Square Enix, Crystal Dynamics and Eidos have now released Shadow of the Tomb Raider for the PlayStation 4. However it is all too common that if you’re having issues with Shadow of the Tomb Raider not Loading PS4 then it is likely your console to cause. This guide will help resolve the issue.

Shadow of the Tomb Raider Not Loading Play Station 4 ?

If you’re having problems with Shadow of the Tomb Raider not loading during the loading screens on your Play Station 4 . Fear not! We have created this troubleshooting guide which may help identify the issue that you’re having.

By following these steps you will sooner or later reveal the true fault to why your Console is Not Loading the game.

Firstlly With the release of Shadow of the Tomb Raider it’s very important at this time to reach out to Crystal Dynamics. Then inform them of any loading issues you’re having.

Crystal Dynamics Contact Information.

You can find the contact details for Crystal Dynamics listed below. Additional to this you can also reach out to Shadow of the Tomb Raider and Crystal Dynamics via their social hubs. This includes Facebook, Twitter, Youtube and More.

Shadow of the Tomb Raider

Shadow of the Tomb Raider – DLC, News and Updates.

“Shadow of the Tomb Raider is one of Lara’s Most Immersive Games Yet”

Crystal Dynamics and Eidos Interactive will be updating and developing Shadow of the Tomb Raider over time. So be sure to follow them on all social media hubs and if you’re interested in contacting them be sure to use their website.

Easy Resolutions for Play Station 4 Not Loading.

Below you will now find some easy fixes and resolutions for most issues that you may have with your PS4 Not loading Shadow of the Tomb Raider or any other game.

If you’ve tried these fixes and you’ve still had no luck then you can also. Contact the Playstation Sony Support Team. These guys will be able to give you more information regarding more recent fixes.. Once again it’s imperative that you also reach out to Crystal Dynamics in regards of any issues you find.

1: Downloading the Latest PlayStation 4 Console Update.

It’s imperative that you check that your Playstation 4 is running the latest update to play Shadow of the Tomb Raider. However there are different ways to do this on your PS4.

Firstly check:

Main Menu > Settings > System > Console Info > OS Version

Latest Optimal Update for Shadow of the Tomb Raider on PS4 is : 5.50

Guide : Downloading the Latest Console Update to Fix Shadow of the Tomb Raider Not loading.

Ensure that your PlayStation 4 is connected to the internet or a nearby strong Wi-Fi source then download the latest Console firmware.

If for any reason your PlayStation 4 fails to update while downloading it maybe possible that either your having issues with your internet connection. Or alternative to this you may have a hardware fault with your console on your hands.

If you’re internet is good then  get in contact with the Sony Support Team.

2: Update Shadow of the Tomb Raider to Fix any Issues.

If you’re console is up to date then. One way to eliminate the issue if its a software problem is to ensure that you have downloaded the Latest Shadow of the Tomb Raider update.

Be sure to check our comprehensive guide on automatically and manually installing Playstation 4 Gaming Updates.

Fix : Ways to Download the Latest Shadow of the Tomb Raider Update.

If you’re still having problems with Shadow of the Tomb Raider crashing even with the latest update then it may indicate a Corrupt Update file or a Software install.

So we recommend the next step is to start from scratch.

3: How to Un-Install Shadow of the Tomb Raider and Re-Install fresh on PlayStation 4.

Un-Installing software from your PlayStation 4 is surprisingly easy and should not be a concern for most experienced gamers. However if you’re unsure on how to clear your hard drive of any Shadow of the Tomb Raider files then simply check :

  1. Locate game in the Games Menu
  2. When the desired game is highlighted, press the Options button on the controller
  3. Select Delete
  4. Confirm”

Select the Shadow of the Tomb Raider file and choose to un-install. Be warned though this will remove mostly all game files, data files, user settings, file saves and more. However it may be necessary to resolve your crashing issue.

Guide : How to Format and Factory Reset your PS4 to Fix Shadow of the Tomb Raider

Completed a fresh install of Shadow of the Tomb Raider and your still encountering the problem? Then more than likely this will be a Hardware fault with either the Game disc or your PlayStation 4 itself. Here’s some key things to look out for.

4: Shadow of the Tomb Raider PS4 Disc May Cause Loading Errors for Users.

**If you downloaded Shadow of the Tomb Raider digitally then be sure to ignore this step.**

PlayStation 4 Disks are covered in a scratch resistant layer which makes them pretty formidable at holding their own under daily wear and tear.

If you’re concerned that your Playstation 4 Disk is showing significant wear and tear. Then we’ve created a complete guide on how you can repair and clean your Discs.

GUIDE : Check out our complete guide on how to fix un-readable discs and laser burns.

This guide will give you a deeper insight into what to look out for in terms of. Scratches, Dents, Laser Burns, Disk rot and more.

If you manage to fix your PS4 Shadow of the Tomb Raider disk then it may resolve your Loading issue.

However if you push your finger lightly against the reflective side of the disc and you feel any dents, cuts, or cracks then it may be possible your Shadow of the Tomb Raider disk is faulty.

5: PS4 Overheating Causing Loading Issue?

Often overlooked but a console running hot can and may cause your games to stop loading or crash. Failure to act on this may result in your Playstation 4 becoming faulty. Sadly poor cleaning of your console may effect where you stand on your warranty.

Your console will have various grill intakes, and fans throughout the system. Depending on the version of the PlayStation 4 you have.

The later consoles are a lot more adequate at dealing with lengthy gaming sessions. None the less if you notice that your ventilation holes and grills are compact with dust or other debris then it may not be allowing warm air to escape.

GUIDE: PlayStation 4 Overheating Solution and Cleaning Guide

We have created the above guide to give you a quick Fix in resolving your Loading Issues. Only commit to this if you believe your console is running hot and struggling.

6: Is Shadow of the Tomb Raider the correct Region?

Most games these days have region locks. If your Copy of Shadow of the Tomb Raider is not from within your region then it may not work with your Playstation 4. Ensure that the Region code for both your Console and Game Match.

If you’re curious about this you can always reach out to Playstation Support to help resolve the issue.

7: Damaged PlayStation 4 Hard Drive?

If games are simply not installing, or loading then this may suggest that your Internal Hard Drive is damaged or  corrupt. The good news is there is hope!

Fix : How to Repair/Replace a PlayStation 4 hard Drive.

Sony have made it incredibly easy for you to replace and upgrade the internal hard drive. Ensure that the replacement drive that you purchase is a 2.5″ Sata Drive. Also be sure to load the operating system onto a flash drive ready for installing the operating system once you boot up the console.

We have created a full guide which details more regarding this – check it out.

8: Faulty PlayStation 4? What can you do?

If Shadow of the Tomb Raider is still not loading for you and you have exhausted all our options. Then sadly for now you will need to wait to hear back from the support team.

Guide: Console Warranty Explained / Gamers Guide To Online Refunds and Returns

However the good news is the Sony team are incredibly good at offering excellent customer service. So Contact Sony for your next step.

Shadow of the Tomb Raider

Shadow of the Tomb Raider – DLC, News and Updates.

“Shadow of the Tomb Raider is one of Lara’s Most Immersive Games Yet”

Maybe they can benchmark your console and find the issue or simply source you a repair or replacement.  If you’re still covered under your retail warranty then you simply can return to the place of purchase and source a replacement!

User Submitted Fixes for PS4 Games Not Loading.


It’s incredibly frustrating when our gaming consoles cease to load. Especially during piviotol moments within the game. Be sure to try all of the above steps – if this does not help to solve the problem then reach out to Crystal Dynamics.

Until then check the other following guides which may help.

PlayStation 4

Complete PlayStation 4 Internet Setup Guide.
Download the Latest PlayStation 4 Game Updates.

PlayStation 4 Overheating Fix.
How to Factory Reset Your PlayStation 4.
PlayStation 4 Hard Drive Corrupt? How To Fix.

Universal Guides:

Fix Your Games & Repair Scratched Discs.
The Easiest ways to Fix Laser Burn Revealed.
Protect Your Data from being Corrupted.
What Does your Warranty on Games & Consoles Cover.

Ping & Connection Guides:

Best Internet Provider for Gaming 2018.
Test Your Internet Connection and Improve Your Speed.

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