Last of Us Part 2 Crashing / Freezing | PS4 Help Tips

Today we’re talking about everything and anything when it comes to Last of Us Part 2 Crashing or Freezing on your Playstation 4. Below is an in-depth troubleshooting guide in which you can use to hopefully resolve or fix the problem that you’re having! Goodluck!

Last of Us Part 2 Crashing/Freezing Troubleshooting.

First things first. If you have encountered any issues with Last of Us Part 2 Crashing or Freezing on you, regardless of console you should reach out to Naughty Dog.

Be sure to use this guide if you believe that the fault may lie with either your software or hardware. This guide will deliver some common fixes that may solve the problem.

The guide below caters for any and all issues regardless of the console that you’re using.

Naughty Dog Information

Naughty Dog are the award winning creators of Last of Us Part 2 as well as many other incredible titles. The development for Last of Us Part 2 has been a long and creative process.

Last of Us Part 2 has been released ready for gamers world wide to indulge and enjoy. Naughty Dog are also known for their amazing work with the Uncharted Series and are at the front of development for Seller Playstation Titles.

You can check out Naughty Dog’s catalogue of games on their developers website.

Be sure to follow Naughty Dog on their social media pages. This Includes Twitter, Facebook and other platforms. You can also help report any faults or bugs that you may find with the game here.

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“Last of Us Part 2 is crashing?” Why is this?

It’s rare however if you have experienced, Last of Us Part 2 or any other game completely stalling on you, freezing then ultimately crashing then it may indicate either a Software or Hardware Fault.

There are two different variations when it comes to game breaking bugs like this.

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Last of Us Part 2 Freeze Or Locking up?

If your game has frozen then it is likely with some time the game will un-hinge it self and actually repair it self. However during this time its important to stop entering key presses on your controllers as you risk crashing the game all together.

Last of Us Part 2 Crashed?

If your game has stopped responding completely, either the audio has cut out or you have encountered an inability to interact with some of the particular game mechanics. Then this highly suggests that your Last of Us Part 2 has crashed on your console. More often than not a simple reboot or quick restart can solve the issue.

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PlayStation 4

PlayStation 4 Last of Us Part 2 Crashing Fix.

PlayStation 4 Fix

1: Downloading the Latest PlayStation 4 Console Update

There are a few things that you can check to ensure that your PlayStation 4 is up to speed in order to play Last of Us Part 2. Firstly is your console running the latest Console Software Update? Here’s how to check :

Main Menu > Settings > System > Console Info > OS Version.

Latest Optimal Update for Last of Us Part 2 on PS4 is : 5.50.

Guide : Updating your Playstation 4 to the Latest Console Update To Fix Last of Us Part 2.

Ensure that you’re PlayStation 4 is connected to the internet or a nearby strong Wi-Fi source then download the latest Console firmware. Sometimes games can be released and present issues or anomalies when running older system versions so it’s important you get the latest.

If for any reason your PlayStation 4 fails to update while downloading it maybe possible that either your having issues with your internet connection.

Troubleshoot : Is your PlayStation 4 Hard Drive Corrupt.

It may also be that possibly Sony servers are having problems on their end.

We advise you to wait and if you find no resolution to this issue then get in contact with the Sony Support Team.

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2: Is Last of Us Part 2 running the latest update?

It is not uncommon for some games to be released with some Game Breaking bugs which may cause your freezing issue. One way to eliminate this issue if its a software problem is to ensure that you have downloaded the Latest Last of Us Part 2 update.

In order to do this boot up Last of Us Part 2 while being connected to the internet and you will be prompted to download the latest updates.

Guide : Ensure Last of Us Part 2 is running the latest update to fix freezing.

Sometimes you can force the update within the options of the games. It’s important though you check that your internet connection is active or the prompt wont appear.

If you’re still having problems with Last of Us Part 2 crashing even with the latest update then it may indicate a Corrupt Update file or a Software install. So we recommend the next step is to start from scratch.

3: Try To Re-Install Last of Us Part 2 on PS4.

Un-Installing software from your PlayStation 4 is surprisingly easy and should not be a concern for most experienced gamers. However if you’re unsure on how to clear your hard drive of any Last of Us Part 2 files then simply check :

  1. Locate game in the Games Menu
  2. When the desired game is highlighted, press the Options button on the controller
  3. Select Delete
  4. Confirm to Re-install and Fix Last of Us Part 2

Select the Last of Us Part 2 file and choose to un-install. Be warned though this will remove mostly all game files, data files, user settings, file saves and more. However it may be necessary to resolve your crashing issue.

Guide : How to Format your Playstation 4

“My Last of Us Part 2 is still Crashing and Freezing”?

After a Fresh install of Last of Us Part 2 and your still encountering the problem? Then more than likely this will be a Hardware fault with either the Game disk or your PlayStation 4 itself. Here’s some key things to look out for.

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4: Is your Last of Us Part 2 Disk Causing Crashing and Freezing?

Important to know if you have digitally downloaded or pre-loaded Last of Us Part 2 then skip this fix as you will not find a solution to your problem here.

There are a few warning signs that you should look out for on your Last of Us Part 2 disk.

PlayStation 4 Disks are covered in a scratch resistant layer which makes them pretty formidable at holding their own under daily wear and tear.

However if you push your finger lightly against the reflective side of the disc and you feel any dents, cuts, or cracks then it may be possible your Last of Us Part 2 disk is faulty.

GUIDE : How To Fix Scratches on Last of Us Part 2 Disk

If any Dents, Cracks, Cuts or significant scratches exist on your Last of Us Part 2 disk and you believe you have not caused them.

Then you’re more than welcome to seek a replacement from the source of purchase under your warranty. Remember though most stores or businesses wont honour your warranty if the damage is accidental or from obvious abuse.

Another type of Disk Error is what some people call “Disk Rot” Its due to chemical irritants destroying the surface of your disk and may cause your Last of Us Part 2 disk to become unreadable or provide you with a long list of errors including crashing while you play.

If your Disk has suffered any kind of Disk Rot then its unlikely that you will be able to fix it and should seek a replacement or refund for Last of Us Part 2.

Fixing Scratches on your Last of Us Part 2 disk.

Luckily enough if your PlayStation 4 Disk is covered in scratches then most retailers and some online services offer a disk repair service which is tried, tested and in most scenarios beneficial.

GUIDE : How To Fix Scratches on Last of Us Part 2 Disk

We were sceptical at first – however having various disks which did not work cleaned we can honestly vouch for the service so be sure to try that.

One important thing to remember.

If your Disk has any evidence of cuts, dents or cracks then there is simply no point sending it for a repair as it’s unlikely anyone will be able to correct that issue.

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5: PlayStation 4 Overheating?

Is your PS4 Overheating Causing Last of Us Part 2 to Crash and Freeze?

Often overlooked but a PS4 console running hot can and may cause your games to freeze or crash. This without proper care may result in your console becoming damaged or unusable in the future so it’s important to take action.

Your PlayStation 4 will have an array of different intakes, vents and grills which help keep the Console cool while playing games like Last of Us Part 2. It’s important to ensure that these areas do not become obstructed.

More recent iterations of the PlayStation 4 Console are a lot more capable of reducing temperature. However regardless of the model which you have it is still important to clean your PlayStation 4 Consoles frequently.

GUIDE: PlayStation 4 Overheating Solution and Cleaning Guide

If you believe that your Playstation 4 overheating is causing Last of Us Part 2 to crash and freeze then be sure to use the comprehensive overheating cleaning guide we’ve created to fix the problem.

Once the console has cooled off – boot up Last of Us Part 2 again and try again.

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6: Game Save Corrupt and Freezing?

It maybe possible you have damaged or Corrupted your Last of Us Part 2 Save file. There are some obvious signs which will help indiciate whether or not your Save file is damaged.

You will find that your game or your system will crash and freeze at a specific point in the game. Maybe it’s before a cut scene – a crucial boss fight – or a particular loading screen.

If it’s happening at the same exact point each time it may indicate that your save file is corrupt.

Guide : How To Recover and Protect your Last of Us Part 2 Save Data

Sadly more often than not if you’re save file is corrupt there’s no real way to repair the issue unless attempting various third party software. Although we would highly recommend not using these software as more often than not.

They are a complete money sink. The best way to protect your Last of Us Part 2 save file is to abide by the loading rules and do not switch the console off while playing.

To Fix your game crashing and freezing on your save file. Simply revisit an earlier save file.

7: Is a Faulty PS4 Causing your Last of Us Part 2 to Crash?

If you have tried all of the above solutions for your PlayStation 4 and Last of Us Part 2 then it maybe likely that your PS4 is faulty. Now it is time to source a repair or replacement for your PlayStation 4, Slim or Pro.

You can find details regarding this below.

Guide: Console Warranty Explained / Gamers Guide To Online Refunds and Returns

The good news is the Sony team are incredibly good at offering excellent customer service.

So Contact Sony for your next step – Maybe they can benchmark your console and find the issue or simply source you a repair or replacement.

If you’re still covered under your retail warranty then you simply can return to the place of purchase and source a replacement!

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User Submitted Freezing/Crashing Fixes.

Like we expressed earlier – We have yet to have any issues or faults with Last of Us Part 2 crashing or freezing.. However if you have feel free to reach out and we may be able to provide a fix.

Also be sure to reach out to Naughty Dog with any fixes you find.

Conclusion

Have any of the above tips or common fixes solved your problem? If not use the guides below which may help resolve the issue.

Universal Guides:

Repair or Replace your Computer Components Today!
Protect your Game Saves from Damage and Corruption.
Repairing Your Scratched Games and Faulty Discs.

Online & Connection Guides: 

How to Test and Bolster your Internet Connection.
Best Internet Providers for Gaming and Streaming 2018.

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