All the Answers you Need for Fixing Extinction on XBox One

Extinction maybe having some issues due to your console - here's some fixes that may help your XBox One while Playing.

Extinction is a Brand New Game from Iron Galaxy – It Promises to bring gamers around the world an incredibly story driven campaign while delivering high octane action – If you’ve just picked up your copy of Extinction on XBox One and you’re having problems. Before stressing try some of these simple fixes to help with the situation

The XBox One, Xbox One S and XBox One X is currently ruling as one of the most powerful gaming consoles of our generation. Able to deliver incredibly high quality 1080p Resolution and with the XBox One X support for 4K on some of today’s top titles. Microsoft are no strangers to durable and robust systems and despite the legacy issues of the XBox 360 they have done well with the XBox One. However nothing is perfect and you may find that you will encounter some issues or bugs with Extinction which can be easily resolved with a few quick fixes. So if you’re having problems with Extinction then read through this comprehensive troubleshooting guide and you might find the answer you need. If the answer your looking for isn’t here then be sure to reach out to Microsoft Support.

1: Extinction is crashing and freezing? Or simply not loading?

It’s the real killjoy to any gaming experience when your conquering your favourite level or lap time and your Console begins to seize up, run slow or simply freeze up. This freeze is then usually followed by a Black screen. Sometimes audio can be heard throughout but more often than not the entire console just blacks out. This is a common fault and may not suggest any serious hardware issue but it is possible that you might be encountering this kind of fault with Extinction – If so here’s how you fix it.

Downloading the Latest XBox One Console Update For Extinction

There are a few things that you can check to ensure that your XBox One is up to speed in order to play Extinction. Firstly is your console running the latest Console Software Update? Here’s how to check :

Main Menu > Settings > System > Console Info > OS Version

Latest Optimal Update for Extinction : 10.0.16299.5101

Ensure that you’re XBox one is connected to the internet or a nearby strong Wi-Fi source then download the latest Console firmware. Sometimes games can be released and present issues or anomalies when running older system versions so it’s important you get the latest.

If for any reason your XBox one fails to update while downloading it maybe possible that either your having issues with your internet connection or possibly Microsoft servers are having problems on their end. We advise you to wait and if you find no resolution to this issue then reach out to Microsoft Support.

Is Extinction running the latest update?

It is not uncommon for some games to be released with some Game Breaking bugs which may cause your freezing issue. One way to eliminate this issue if its a software problem is to ensure that you have downloaded the Latest Extinction update.

In order to do this boot up Extinction while being connected to the internet and you will be prompted to download the latest updates. Sometimes you can force the update within the options of the games. It’s important though you check that your internet connection is active or the prompt wont appear.

If you’re still having problems with Extinction crashing even with the latest update then it may indicate a Corrupt Update file or a Software install. So we recommend the next step is to start from scratch.

How to Un-Install Extinction and Re-Install fresh on XBox One

Un-Installing software from your XBox one is surprisingly easy and should not be a concern for most experienced gamers. However if you’re unsure on how to clear your hard drive of any Extinction files then simply check :

Main Menu > System > Settings > System > Storage > Manage Storage > View Contents > Games > Extinction > Uninstall

Select the Extinction file and choose to un-install. Be warned though this will remove mostly all game files, data files, user settings, file saves and more. However it may be necessary to resolve your crashing issue.

After a Fresh install of Extinction and your still encountering the problem then more than likely this will be a Hardware fault with either the Game disk or your XBox One itself. Here’s some key things to look out for.

The Extinction Disk

Okay so there are a few warning signs that you should look out for on your Extinction disk. XBox One Disks are covered in a scratch resistant layer which makes them pretty formidable at holding their own under daily wear and tear. However if you push your finger lightly against the reflective side of the disc and you feel any dents, cuts, or cracks then it may be possible your Extinction disk is faulty.

GUIDE : Check out our complete guide on how to fix un-readable discs and laser burns.

If any Dents, Cracks, Cuts or significant scratches exist on your Extinction disk and you believe you have not caused it then you’re more than welcome to seek a replacement from the source of purchase under your warranty. Remember though most stores or businesses wont honour your warranty if the damage is accidental or from obvious abuse.

Another type of Disk Error is what some people call “Disk Rot” Its due to chemical irritants destroying the surface of your disk and may cause your Extinction disk to become unreadable or provide you with a long list of errors including crashing while you play. If your Disk has suffered any kind of Disk Rot then its unlikley that you will be able to fix it and should seek a replacement or refund for Extinction.

Can you fix heavy scratches on a disk?

Luckily enough if your XBox one Disk is covered in scratches then most retailers and some online services offer a disk repair service which is tried, tested and in most scenarios beneficial. We were sceptical at first – however having various disks which did not work cleaned we can honestly vouch for the service so be sure to try that. One important thing to remember. If your Disk has any evidence of cuts, dents or cracks then there is simply no point sending it for a repair as it’s unlikely anyone will be able to correct that issue.

XBox One overheating May Cause Freezing for Extinction.

Often overlooked but a console running hot can and may cause your games to freeze or crash on you and without proper care may result in your console becoming damaged or unusable in the future so it’s important to take action.

Your console will have various grill intakes, and fans throughout the system. Depending on the version of the XBox One you have. The later consoles are a lot more adequate at dealing with lengthy gaming sessions however none the less if you notice that your ventilation holes and grills are compact with dust or other debris then it may not be allowing warm air to escape.

GUIDE: XBox One Overheating Solution and Cleaning Guide

It’s important you get a can of compressed air and once the console is turned off be sure to blast the debris apart. This will dislodge a lot of the dust and will allow your console to expel most of the warm air once again. We recommend doing this when your console is off just in case you cause any serious damage

It’s also important to note to never have your console in an area in which there is no air ventilation. So do not place your console in enclosed areas or near any other hot running devices as it will struggle to perform and may be the cause of your Extinction crashing issue.

Faulty XBox One? What can you do?

If you have tried all of the above issues and you can confirm that it is not an update issue or an install error and you’ve tried re-installing the game and checking your console for any outside elements which may be effecting it then it’s sad to say but it’s likely your console is faulty.

Guide: Console Warranty Explained / Gamers Guide To Online Refunds and Returns

However the good news is the Microsoft support team are incredibly good at offering excellent customer service. So by all means reach out to Microsoft Support for your next step – Maybe they can benchmark your console and find the issue or simply source you a repair or replacement. If you’re still covered under your retail warranty then you simply can return to the place of purchase and source a replacement!

2: XBox One Running at low fps ( frames ) while playing Extinction.

In today’s current Gaming generation – 30FPS minimum has become the norm with some games being able to output up to 60FPS and above. Having a high frame rate allows your game to seem smoother and can generally provide a much better gaming experience. However if you’re experiencing that your games are jumping, becoming jittery or simply running slow then it’s possible your frames are dropping with Extinction.

There are various reasons why this could happen and it’s important that you play trial and error before resolving the issue. It’s important to note though on some games they are not always 100% optimised for the Hardware which is featured within your XBox One. So if you’re having issues with Extinction running slow while a lot of stuff is happening on games then it may just be the nature of the beast.

What you can do is if you have not done so already then you could trade your console in and upgrade to the newly released XBox One X which has superior hardware which is able to deliver a higher framerate at a much more frequent rate. In some situations some games also run in Ultra – HD 4K which looks incredible on larger screens.

Overheating XBox One causing Extinction to drop frames?

We spoke briefly about this above but if your console is suffering frame drops or becoming sluggish then it maybe a case that your Console is overheating and isn’t able to push out the performance you would like.

Be sure to clear your console of all Debris in and around the vents and grills. This step should be taken every so often with your console anyway as it’s good for console care. If you find that your console is running hot then be sure to move it to a much more ventilated area to reduce risk of overheating.

GUIDE: XBox One Overheating Solution and Cleaning Guide

We highly recommend using compressed air for this task as any other cleaning agent or tool may damage your console beyond repair so be careful!

Corrupt Game-Save or Install File may cause Frame Drops

Although unlikely if you are often turning off your console while Extinction is loading or saving then you may cause irreparable damage to your game save or install file. One way in which you can eliminate this issue is to simply clear your Hard Drive of Local Saved Files and the Extinction install file.

How to Clear Local Saved Files

Main Menu > Settings > System > Storage > Manage Software > View Contents > Games > Extinction > Uninstall

After this you can simply re-install Extinction – Re-Update the game and start fresh. It may be frustrating to lose your progress but any significant data damage to your save file will present you with a multitude of bugs and errors throughout the game. More often than not though turning your console off while its saving will render most save files un-usable.

Capture Card causing Low Frames for Extinction which recording / streaming.

It maybe possible that the output from your Capture Card or Capture Device when recording or streaming Extinction maybe the reason for your frame drops. We highly recommend you use the Elgato HD60 Pro Linked with a Desktop Recording rig for all your online streaming and recording.

To quickly iron out this issue – Simply un-connect your Capture device while playing Extinction and plug the HDMI straight into your TV. If you find the frames have improved and you’re getting a much smoother experience then the Capture card is the cause for concern here. Streaming or recording XBox One content is hard and incredibly demanding on hardware. So it’s best that you spend the extra buck to ensure you get the best hardware for the job.

Lag maybe effecting the poor FPS of Extinction.

Sometimes overlooked but users will sometimes complain that their games are dropping frames but this is in fact actually Lag from a poor or unstable internet connection. Lag may cause you to freeze, jump, rewind or simply provide for a poor viewing experience. It’s important that you ensure that your internet connection is currently not being throttled and to check this you can easily check


If you have any family members or house mates which are using the internet for high speed or large downloads this may create input lag for your XBox One and general gaming experience.

3: Having problems with Extinction being stuck in the XBox One Drive?

It’s incredibly rare and we’ve encountered very few issues of XBox One Disk drives failing and causing for your Games to become stuck inside the console or simply not taking the disk. However sometimes when users get frustrated at this situation they may force the disk drive to eject or force the Extinction disk inside the XBox One causing even further damage.

After you press the “Eject” button on your XBox one you should hear a faint sound prompt and then you will hear the whirr of the drive. The Disk then should eject within a smooth motion. If you find that the Disk eject motion is becoming Jagged or being slow when ejecting it maybe possible that your Disk Drive has become faulty either due to hardware fault or wear and tear.

At this point it’s important you reach out to Microsoft Support and seek help or simply  – due to your your retail warranty return to the place of purchase and seek a repair or replacement. However remember if you find that your Disk tray is not working and you force a disk inside your XBox One then you may cause significant accidental damage which renders your warranty void so don’t try it!


If your Extinction disk is stuck inside your XBox One then some users may suggest to get a pair of tweezers and insert it into the console to pull the disk out. We cannot object enough to this information so just don’t do it!

Guide: Console Warranty Explained / Gamers Guide To Online Refunds and Returns

Leave it to the experts within the industry and soon enough they will rescue your trapped game from your console. But trust us – having a voided warranty will make the situation no better.

4: Controller not working while playing Extinction?

Controller faults or issues are very rarely at the fault of the game and we’ve seen very few instances in which a controller will not react well due to software. The Majority of Controller faults are actually either due to a hardware fault or wear and tear of the user over time. Sadly like all things due to constant use your controller will wear down however there are some quick tricks that you can use to ensure that your Extinction issue is not due to the controller.

Sadly the XBox One has no real way of testing each input of the controller other than maybe loading up a fighting game and maybe using the training mode with the key inputs displayed on screen. However what you can do is use an incredibly strong tool named the “HTML 5 GamePad Tester” you can test an assortment of controllers on this and it will tell you if your button presses are being registered – when and how frequent and to add to that. It also tells you if your sticks are off centre.

This is a real strong tool and I suggest if your having any problems with your controller on Extinction then be sure to fire up the web tool. If you have concluded that there is a fault with your controller then any stuck buttons or lodged buttons may be fixed by getting a soft adhesive remover and cleaning your controller pad. Sometimes sticky substances or debris can force the buttons to not input.

Sadly if you’re having any issues with the controller sticks acting up on their own then there is no real home made fix unless you have a friend or colleague whom may know how to mod or repair controllers. The good news here is that most console warranties cover the controller as well so simply reach out to Microsoft Support or you can re-visit the place of purchase and source a repair or replacement for your controller.

It’s important that you do not attempt to open the controller and fix the item yourself as this may void your warranty and cause more harm than good.

5: XBox One Hard Drive Corrupt When Loading Extinction?

Data Loss are big players when it comes to the most upsetting of issues that may happen with Extinction and other games. There are various reasons why your Data on your hard drive may become corrupt and also various reasons why the internal hard drive may fail. However if they do fail its a real pain to resolve the situation and it’s incredibly unlikely that you will be able to save any of the data saved onto the device prior.

The good news about Hard Drive faults is that they are covered by your Console Warranty. So if you have suffered a significant Hard-Drive fault then please be sure to reach out to the Microsoft Team or source a repair or replacement under your warranty.

GUIDE: How To Format Your XBox One Hard-Drive

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